Shipping Policy

Our Detailed Shipping Policy:

Shipping destinations:

  • We ship Australia wide.
  • We will expand to worldwide shipping in the future.

Shipping times:

  • For Australian Customer, the estimated shipping time is 5 to 10 business days (Not including processing time). Sometimes It may takes longer due to publice holidays. This does not include the order processing time.
  • We are improving our delivery process to make your packages even safer, this may require 2 to 4 business days order processing time.
  • For customisable pet products, this may require 3 to 5 business days processing time in order to get the item ready.
  • Shipping time might vary depending on location and other factors.
  • Please note we do not deliever to PO box address or parcel locker.

Import Taxes and Duites, for customer outside of Australia only:

  • Our price is inlcuding GST (Goods and Service Tax), which is for Australian customer only. 
  • For customers from outside of Australia, our goods are delivered duty unpaid (DDU) or Delivered At Place (DAP).
  • For customers from outside of Australia, the price is excluding any related taxes and duties, which means customers are responsible for any taxes or duties on the shipment and may need to pay them (if required by the custom of your country) before you can receive their your order.  

Order tracking:

  • Once your order is shipped, we will provide tracking information via email to you. You can track your order from 'Track Your Order' page.
  • You may receive mulpitle tracking numbers although you placed one order. This is because we work with multiple designers and manufacturers all over the world, your items had to be shipped separately if you bought from different suppliers. You may then receive multiple packages separately.

Shipping cost for products exclude furniture:

  • We have offered Free Shipping to Australia-wide for orders over $69.
  • For orders under $69, a starndard flat rate shipping fee of $10 applies Australia-wide.